Window
Online: 30 days. In-store: 14 days. (See conditions below.)
Returns & Refunds
Everything you need to know about sending something back—windows, eligibility, refund timing, and exclusions.
Online up to 30 Days
Original Condition
Easy Exchanges
Quick Overview
Online returns within 30 days (original, unused). In-store purchases: 14 days. See exclusions below.
Eligibility
Items must be in original, unused condition with packaging and proof of purchase.
Refund Method
Refunds go back to the original payment method. Shipping is non-refundable.
Exclusions
Used, clearance, and custom/special orders are generally final sale.
How to Return an Item
Email info@sportszonecanada.com or call 519-725-8643 to request a return/exchange. Then ship your item to:
SportsZone Canada
Returns Department
92 Lodge Street
Waterloo, ON N2J 2V6
- Include a signed note with the reason and your original receipt.
- Use a service with signature required for tracking/confirmation.
In-Store Purchases
Returns must be completed within 14 days in original, unused condition with packaging and receipt.
- Bring the item, packaging, and proof of purchase.
- Exchanges subject to inventory availability.
- Management may make exceptions at its discretion.
Refunds
A credit for the original purchase amount (excluding shipping) is refunded to your original payment method.
If your order shipped free, our actual shipping costs may be deducted when the item is returned.
Return shipping costs are the buyer’s responsibility.
Exchanges
Items in like-new condition can be exchanged for a different size or colour. Standard shipping rates apply.
Exclusions: Used merchandise, clearance/final-sale items, and custom or special orders are not returnable. Any item marked oversize/overweight may carry additional shipping fees.
What’s the return window?
Online purchases can be returned within 30 days; in-store within 14 days. Items must be in original, unused condition with packaging and receipt.
How do refunds work?
Refunds go back to your original payment method. Shipping fees are non-refundable. If your order shipped free, actual shipping costs may be deducted.
Are any items final sale?
Yes—used items, clearance/final-sale products, and custom/special orders are not returnable.
Can I exchange instead of refund?
Yes. If the item is in like-new condition, we can exchange for a different size or colour. Standard shipping rates apply.