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Returns, Refunds and Exchanges Policy

In order to return an item purchased from Sports Zone Canada, your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

How To Return An Item

  1. Please email or call 1-888-785-9818 to request a refund or exchange.
  2. SportsZone Canada
    Returns Department
    92 Lodge Street
    Waterloo, Ontario
    N2J 2V6
  3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Conditions

  • New merchandise - goods must be returned within 7 days with proof of purchase and original packaging.
  • Used merchandise - All sales are final – exchanges only in some circumstances (at the discretion of Sports Zone management).
  • Sale or clearance items – All sales are final – no returns, no refunds
  • Custom or special orders are not returnable.
  • We suggest that customers send returns via a “Signature Required” service

A credit for the full original purchase amount (excluding shipping costs) will be refunded to your original payment method.

If your item is in like new condition, you may exchange your clothing item for a different size or color. Shipping rates apply.